Privacy Policy

TEN MEDIA (CYPRUS) LTD, a limited liability company incorporated under the laws of the Republic of Cyprus, is a unique provider of live odds, sports data and streaming for its clients around the world. We provide highest quality technologies and services to bookmakers, sports federations and media companies.

TEN MEDIA (CYPRUS) LTD is committed to safeguard the security and integrity of personal data, which is related to the individual visitors of our corporate website as well as to our prospective and / or existing clients.

We fulfil the role of the Data Controller for all information that is collected during the course of a visit to our company's website as well as during the course of doing business with TEN MEDIA (CYPRUS) LTD.

All prospective and /or existing private clients of TEN MEDIA (CYPRUS) LTD are treated as Data subjects in the sense of the Data Protection regulation 679/2016/EU. With regards to the provisions of the aforementioned regulation, the local management and / or the Universal Beneficial Owner(s) of all prospective and /or existing corporate clients of TEN MEDIA (CYPRUS) LTD, which are physical persons that represent a legal person, are treated as Data subjects in the sense of the aforementioned regulation.

For all enquiries related to personal data collected, which relates to an individual visitor of our corporate website as well as to our prospective and / or existing clients, TEN MEDIA (CYPRUS) LTD has appointed a Data Protection Officer (DPO). The DPO remains in an independent and protected position within our corporate structure and has an immediate and direct connection to our top level management. The DPO can be contacted by electronic mail services to dpo@sportlevel.com.

TEN MEDIA (CYPRUS) LTD
Dramas 2, 4th floor,
1077 Nicosia
Cyprus

Sportlevel.com

What Data is collected?
During the course of your visit to our corporate website, the IT infrastructure of TEN MEDIA (CYPRUS) LTD can collect information on your IP address (Internet Protocol), your geographical location, your internet access service provider, the computer or telecommunication device used and / or the length and frequency of your page visits on our corporate website.

By the use of the contact form in the ‘contact us’ section, we collect information on the name, surname, telephone number and email address of our prospective and / or existing clients. At TEN MEDIA (CYPRUS) LTD, incoming and outgoing phone calls may be recorded for the purpose of training and improvement made to our services offered.

Doing business with TEN MEDIA (CYPRUS) LTD., we collect personal data of prospective and / or existing customers by physical or electronic correspondence. This data relates to information, which we at TEN MEDIA (CYPRUS) LTD have to collect and assess in line with the legal requirements of the Republic of Cyprus on customer Due Diligence within the framework regarding KYC (Know-Your-Customer) requirements.

How do we at TEN MEDIA (CYPRUS) LTD collect that data?
The data regarding the IP address, the type of computer or telecommunication device used, the geographical location and the internet access service providers of individual visitors of our corporate website is collected by our IT infrastructure (i.e. the server for our corporate website) as an individual visitor enters our corporate website.

Personal data related to the name and surname, telephone contact number and email address as well as other details submitted to TEN MEDIA (CYPRUS) LTD is collected by the use of the contact form in the ‘contact us’ section of our corporate website.

By using the services that TEN MEDIA (CYPRUS) LTD offers to international clients, it will be required to have prospective and / or existing clients of TEN MEDIA (CYPRUS) LTD to submit their personal data and / or data related to a corporate identity to us via physical or electronic correspondence.

How is personal data treated and stored?
TEN MEDIA (CYPRUS) LTD takes responsible for confidential treatment of your personal data. All data, which is collected by the visit of our corporate website and by doing business with TEN MEDIA (CYPRUS) LTD, is stored in protected physical archives and in protected electronic databases, free from unauthorized access.

Purpose and use of personal data collected
Data that was collected by our IT infrastructure from an individual visitor of our corporate website during the entry into our corporate website is used for internal statistical and analytical purpose only.

Personal data collected or disclosed via the use of the contact form in our ‘contact us’ section on our corporate website by an individual visitor or prospective and / or existing client is used for the identification of that person as to enable communication with that person. By use of the contact form and by submission of personal data, the sender gives his consent to give out the relevant personal data to us.

All data that relates to individual prospective and / or existing clients (physical and / or legal persons) and which TEN MEDIA (CYPRUS) LTD collects, collected and will collect in the course of rendering our corporate services to our international prospective and / or existing customers by physical or electronic correspondence, is used for the purpose of fulfilling our obligations as a service provider to the person the data is related to.

TEN MEDIA (CYPRUS) LTD may use personal data related to an individual visitor, or respectively to a prospective and / or existing client for the purpose of sending out commercial and non-commercial notifications, newsletters or announcements.

Also, internal stress testing of the security systems we apply within the frameset of our corporate risk management may be a purpose for the use of personal data related to an individual visitor of our corporate website or to prospective and / or existing clients.

Your rights to your personal data
In line with the provisions and requirements of the Data Protection Regulation 679/2016/EU on the protection of personal data, you remain the following rights to your personal data:

You remain the right to review all personal information, which is related to you and which was / is collected during your visit of our corporate website and during the use and processing as described in this privacy policy at any time and to check the accuracy of personal data, which is related to you individually.
You remain the right to have done corrections, rectifications and refreshments to your personal data.
You remain the right to have your personal data deleted partly or completely, unless otherwise is explicitly stated by the applicable law. We will still have the right to process your data based on the other lawful basis such as contract performance, legitimate interest, or legal obligation, if available by virtue of applicable law.
You remain the right to obtain information on the use and purpose to process your personal data.
You remain the right to withdraw your previously granted consent for the collection and use of your personal information, but this will not invalidate any previously consented processing. However, this may prevent TEN MEDIA (CYPRUS) LTD from meeting legal and regulatory obligations or performing services required to maintain your account and may therefore mean TEN MEDIA (CYPRUS) LTD is unable to provide you with certain services and products or maintain your account.
You remain the right to limit the purpose for processing and use of your personal data. However, this may prevent TEN MEDIA (CYPRUS) LTD from meeting legal and regulatory obligations or performing services required to maintain your account and may therefore mean TEN MEDIA (CYPRUS) LTD is unable to provide you with certain services and products or maintain your account.
You remain the right to opt-out from commercial and non-commercial newsletters and notifications from TEN MEDIA (CYPRUS) LTD by notification to our DPO accordingly.
You remain the right to have all personal data, which is related to you and which is or had been collected during your visit and use of our corporate website and during your correspondence with TEN MEDIA (CYPRUS) LTD being transferred to another Data Controller nominated by you.
You remain the right to withdraw your previously given explicit consent with regards to the collection, use and processing of your personal data at any time by contacting our Data Protection Officer by electronic mail services to: dpo@sportlevel.com.

You can submit your request to make use of the above rights to your personal data by contacting our Data Protection Officer (DPO) through electronic mail services to: dpo@sportlevel.com.

Disclosures
We at TEN MEDIA (CYPRUS) LTD do not disclose any personal data to third parties without the explicit consent of the physical or legal person, to which the personal data is related, unless otherwise is explicitly stated by the applicable law.

Notwithstanding the above, rendering our corporate and financial as well as legal services to international clients will require the disclosure of personal data related to our prospective and / or existing customers on a confidential base to public bodies, financial institutions and external auditors as well as external legal advisors. Your rights to your personal data as described above are not diminished by this.

We may also disclose personal information related to an individual client or to representant(s) of clients (when in the form of a legal person) to third parties if we are under a duty to disclose or share the relevant personal data in order to comply with any legal obligation, or in order to enforce or apply our Site Terms and Conditions. Furthermore, that personal data is permitted to be disclosed to public bodies only in cases where the disclosure concerns matters of national and/or international security, the prevention or investigation of criminal activities, law enforcements, where a public interest is given, a juridical proceeding against the person, to which the personal data is related is pending or had been initiated or completed before and/or the personal security of the individual to which the personal data is related.

Retention of personal information

The retention of personal information aligns with the requirements of applicable regulations. TEN MEDIA (CYPRUS) LTD shall retain personal information during the period you doing business with TEN MEDIA (CYPRUS) LTD and may extend for additional periods to meet legal obligations and address the organization's legitimate interests, such as fraud prevention and record-keeping.

Upon the expiration of the retention period, all records containing your personal information will undergo secure clearance, purging, or destruction, unless otherwise is explicitly stated by the applicable law, industry-specific regulations or guidelines that might specify detailed data retention periods. These actions will ensure that the data cannot be reconstituted or retrieved.

How we update this privacy policy
This policy shall undergo regular review and evaluation to gauge effectiveness. This assessment guarantees alignment with industry best practices and ensures the stated objectives of the policy and regulatory standards are consistently met.
Any changes TEN MEDIA (CYPRUS) LTD may make to this policy in the future will be posted on this page and will become effective upon posting. If TEN MEDIA (CYPRUS) LTD make any material or substantial changes to this policy we will use reasonable endeavours to inform you via email, notice on the website, or by placing notice of the revised policy on the services or any place through which you access the services.

By continuing to access or utilize the services after any modifications to this policy, you demonstrate your acknowledgment and acceptance of the updated terms.

If you feel your rights to your personal data had been infringed by TEN MEDIA (CYPRUS) LTD, please get in touch with our DPO at dpo@sportlevel.com.